'It's just the nature of the systemic forces at play, and this is what we have to deal with.'

'The fact that you're not getting callbacks does not mean you suck, you're not a good worker, you don't deserve this thing,' she said. St Fleur also said she often tells her job-seeking clients that it's not their fault that they aren't getting called back for open positions they believe they're qualified for. St Fleur said there are several strategies companies can use to cut down on bias in the hiring process, including training staff and involving multiple recruiters in callback decisions.Ĭompanies should also collect data about which candidates make it through the hiring process and consider standardizing or anonymizing that process, she added. 'Even if it's true, from these insights in psychology and behavioral economics, that individuals are inevitably going to carry biases along with them, it's not automatic that those individual biases will translate into organizational biases, on average,' he said.

Kline said the research team hoped the public would focus as much on companies doing a bad job as those doing a good one, since they have potentially found ways to remove or limit racial bias from the hiring process. The companies that performed best in the analysis included Charter/Spectrum, Dr. 'We are always evaluating our practices to ensure inclusivity and break down barriers, and we will continue to do so,' Heather Ross, vice president of strategic communications at Genuine Parts Company, said in an email.ĪutoNation did not reply to a request for comment. Auto dealers and retailers of car parts were the least likely to call back Black applicants, with Genuine Auto Parts (which distributes NAPA products) and the used car retailer AutoNation scoring the worst on the study's 'discrimination report card.' Much of a company's bias in hiring could be explained by its industry, the study found. 'They are sending out dozens, hundreds of resumes and receiving nothing back,' she said. St Fleur, who primarily coaches women of color, said many of her clients have the right credentials and experience for certain jobs but aren't being hired. I've seen it throughout the organization all the way up into the C-suite,' she said. 'I know the study focused on entry-level positions.

Black and white photo with color apps